Coronavirus (COVID-19) Statement

With the ongoing and ever evolving situation across the country JG Paxton & Sons will do all we can to keep all our services available to you, our customers wherever possible. We have been closely monitoring the government guidance and after the Prime Ministers broadcast last night we feel the time is now right to issue some guidance.

Our main aim is to protect our staff and our customers. We are going to do this through the following measures.

Parts

Customers are being asked to call ahead to their relevant parts department in advance of visiting. This will allow our parts team to determine if we have the parts in stock or we need to place an order for them. If we have the parts in stock they will be picked and ready for collection. We are asking for people to keep a safe distance from others. This includes feed.

  • Pity Me – 0191 3847111 OPEN
  • Northallerton – 01609 783331 OPEN
  • Alnwick – 01665 605577 OPEN
  • Bentham – 01524 261353 OPEN
  • Swinton Mill – 01890 840732 OPEN

Sales

Our sales team are working from home or the depot. We have instructed that no farm visits should take place unless mutually agreed by the customer and salesman. They have current stock lists and in the last week we have been making a conscious effort to get all machinery on the website. All the salesmen are connected remotely with email, phone and WhatsApp. This will remain in place for the foreseeable future.

Service

Our technicians are still working but they are all conscious about keeping their contact with the parts department and customers to a minimum. We are still conducting essential farm visits but we demand that customers keep their distance from the technician, if this is not adhered to and the technician feels uncomfortable they are under instructions from the directors to leave the farm immediately. We will not tolerate our staff being put in unnecessary contact with anyone.

  • Pity Me – 0191 3847111 OPEN
  • Northallerton – 01609 783331 OPEN
  • Alnwick – 01665 605577 OPEN
  • Bentham – 015242 61353 OPEN
  • Swinton Mill – 01890 840732 OPEN

Finally we have been in business since 1853, we have survived World Wars, Foot and Mouth and plenty of other social and economic crises. We are confident in our staff and our customers that together we can work through this unprecedented time to come out stronger for it and thrive with a new nationwide outlook on the amazing industry that is British Agriculture.

During normal working hours, we will continue to take calls on the depot number 01524 261353. The shop and showroom are closed as per government guidelines, but we will answer all telephone enquiries. Please take care and look after yourselves.